FAQ

1. Are the prices shown on your site applicable to all?

Yes. However, all prices are subject to availability. INR prices are applicable to resident Indians. International fares are applicable to both the Indian residents and foreigners..

2. Can I use travel vouchers, certificates or frequent flyer miles to purchase through ishatravels.com?

Airlines generally require that tickets purchased using either frequent flier miles or travel vouchers be handled directly at one of their locations. The same is true for vouchers issued by a variety of travel clubs. You will need to contact them directly to purchase your ticket.

3. How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours for the passenger/traveler name. Your profile information (e.g. name, address, phone number, etc.) will be used as a default. However, you may type over the appropriate fields and replace them with the actual traveler’s information.

4. How do I know my reservation is confirmed?

You will get the registeration status online before you book. After we receive your reservation, we will send you an immediate e-mail confirmation. This e-mail will include your itinerary details and ticket price. You may also confirm your reservation online by accessing “My Itinerary”section on the home page.

5. Do you offer Infant, Child and Companion fares?

Yes, we offer domestic and international child / infant fares. Senior and companion fares would be added as a product enhancement soon. However, the pricing and rules for such fares are governed by the airlines.

1. Can I use another person’s credit card for payment of my rental?

Credit cards must be in the hirer’s name that should be embossed on the front of the card. The signature of the card holder must appear on the reverse.

2. Can I use my company credit card for my rental?

A company credit card with the name and signature of the card holder on the front and the back is acceptable.

3. Can I reserve a specific make/model of car?

While we note your preference when you reserve a car, it is sometimes difficult to guarantee a particular model. If you do not get your preferred choice, you will receive a car similar in size and within the same car group classification.

4. Can I make payments by the INR denominated credit card when I rent a car outside India?

Payments in INR are not acceptable abroad. You will have to make payments on a USD denominated credit card for such payments. Payments in INR are not acceptable abroad. You will have to make payments on a USD denominated credit card for such payments. Payments in INR are not acceptable abroad. You will have to make payments on a USD denominated credit card for such payments.

5. What are the types of payments available?

All types of payments are available

1. How does a credit card guarantee a hotel reservation?

When you give us your credit card number, we pass it on to the hotel. This ensures that a reservation is held up to the date and time you indicate. If you intend to cancel, you must do it with in the stipulated time, otherwise hotel will impose ‘no-show’ charges on your credit card.

2. I have made a hotel reservation but my itinerary does not show a confirmation!

Some hotels take as much as 24 hours before they provide a confirmation number. If you do not get it in 24 hours, please let us know.

3. How can I find out more about the hotel?

Specific hotel information such as property address and phone number, amenities, transportation to / from the airport, and other details is available online.

4. How do I search for hotels by city?

Choose a country you desire to visit and the city. Browse for the hotel in that particular city. You may then make a selection from the list and continue to the hotel listing. Since we are constantly updating the list, it is quite possible that your choice of hotel or the city of choice may not be available.

FAQ